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    • Home
    • How We Can Help
    • Typical Projects
    • Engagement Models
    • Experience & Testimonials
    • Contact Us
  • Home
  • How We Can Help
  • Typical Projects
  • Engagement Models
  • Experience & Testimonials
  • Contact Us

Our consulting practice draws on the experience and insights of our Principal & Founder, Roger Walton, developed over 30 years working with technology companies, with the last 15 years in hands-on operational roles in managed services businesses. We can also draw on complementary experienced individuals who can execute on specific operational needs and technologies such as artificial intelligence, business intelligence, data hygiene, and MSP tools and services.

Core Practice Areas

Operational Effectiveness

Operational Effectiveness

Operational Effectiveness

  • Service desk optimization
  • KPI development and measurement
  • Process development and roll-out
  • Technician utilization
  • Tool and vendor management

Financial Performance

Operational Effectiveness

Operational Effectiveness

  • Pricing and product management
  • Gross margin optimization
  • Service profitability
  • Client profitability
  • EBITDA improvement

AI & Automation

Growth & Transformation

Growth & Transformation

  • PSA optimization
  • Service desk automation
  • User onboarding and management
  • Alert management
  • Business intelligence

Growth & Transformation

Growth & Transformation

Growth & Transformation

  • M&A integration
  • Governance, risk and compliance
  • Cybersecurity practice development
  • Platform migrations
  • Tech staff hiring and retention

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