Experience

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Roger Walton, Principal & Founder of TSJ Consulting, is an executive leader with more than 30 years in technology of which the last 15 years have been building, scaling and transforming managed services organizations. He has demonstrated success improving EBITDA, expanding MRR, increasing operational efficiency and leading organizations through acquisition and integration.

Through these roles, Roger has developed deep expertise in MSP and MSSP operations, service delivery, cybersecurity, project management, product strategy and AI-enabled workflow automation. 

• Helped lead MSP through successful acquisition by Lyra Technology (a PE-funded family of independently operated MSPs and MSSPs).
• Exceeded private equity EBITDA and MRR growth targets throughout 18-months of Lyra ownership.
• At PCG, increased SLA performance more than 30%.
• Improved service gross margin through increased billable utilization, implementing KPIs,  ticket management and operational improvements.
• Built cybersecurity practice from inception. Earned CISSP qualification in 2023.
• Implemented AI automation producing 10% labor savings in first year.
• At PCG, migrated 100+ MRR clients onto standardized contracts with consistently defined products and services.
• Led implementation of Sea-Level Operations (now Pax8 Academy) best practices across service delivery, project management and business operations, standardizing ConnectWise PSA workflows and operational processes.
• At Fuze, led migration of 300+ business customers from Whaleback to Fuze UC platforms. Migration achieved schedule goals and exceeded target metrics for revenue generation and customer retention.
• At Fuze, managed 30+ carrier vendors in 50+ countries. Reduced unit costs by more than 25% in 2016 alone. Led program to meet multinational regulatory compliance requirements.
• At Whaleback Managed Services, instrumental in raising two rounds of venture finance and the sale to ThinkingPhones (Fuze).
• Managed teams of 20+ across multiple functions including service desk, professional services, cybersecurity, pre-sales support, finance and HR.

Company: PCG IT

Location: Portsmouth, NH 

Profile: IT MSP/MSSP, acquired in 2024 by Lyra Technology

Roles: Chief Operating Officer, Head of Security Practice, 2019-2026

Company: Fuze, Inc.

Location: Cambridge, MA

Profile: UC service provider, acquired by 8x8  

VP Managed Services, 2014-2017

Company: Whaleback Managed Services

Location: Portsmouth, NH

Profile: UC - acquired by ThinkingPhones (later Fuze))  

Position: Chief Product Officer, 2012-2014

"Having worked directly with Roger, I have seen first hand his ability to turn complex operational challenges into clear priorities, practical solutions and measurable results. He brings deep expertise in MSP operations, service delivery, cybersecurity, project management, product strategy and AI-enabled workflow automation—but what distinguishes him is his ability to connect those disciplines to the broader needs of the business.

Roger understands how to build high-performing teams, introduce operational discipline and improve performance without losing sight of employees or clients. He does more than identify what needs to change; he creates a workable path forward and provides the steady leadership needed to make that change last. His judgment, insight and calm approach made him a trusted leader and a genuine pleasure to work with. Any MSP seeking to strengthen its operations, improve profitability or successfully navigate growth and transformation would benefit tremendously from his guidance."

"Roger demonstrated himself adept at implementing large-scale operational processes including successfully migrating hundreds of clients to Fuze from legacy platforms, and managing millions of dollars in vendor contracts where he generated substantial savings by reforming poor practices of the past."

“Roger proved adept at capturing and assessing industry trends and product requirements, enabling the company to position its business to take maximum advantage of emerging market opportunities.”

“Roger has a deep appreciation of the dynamics that drive new markets. He understands the implications for stakeholders, and knows how to provide clear and actionable guidance.”