TSJ Consulting Group helps MSP and MSSP leadership teams refine their operations and improve their financial performance. We are led by principal consultant Roger Walton, who leverages experience and insights developed over 30 years as an operations leader, strategy consultant, venture capitalist and product manager, including 15 years in managed services businesses. For more of Roger's experience and testimonials from previous clients, follow this link.

Roger is supported by a network of talent that can address specific operational needs and technologies such as artificial intelligence, business intelligence, data science and MSP tools and services.

Our consulting services encompass:

• Improving operational performance by refining service desk workflows, standardizing processes, defining KPIs, strengthening accountability, improving documentation, and implementing operational best practices.
• Enhancing service delivery through improved ticket management, technician utilization, vCIO processes, client onboarding, project delivery, escalation procedures, and service quality metrics.
• Leveraging technologies to amplify success including PSA platforms, artificial intelligence, process automation, financial analytics, cybersecurity stacks and IT management tools.
• Boosting financial performance by analyzing service offerings, client profitability, pricing, gross margins, technician efficiency, and recurring revenue to identify opportunities for higher margins and sustainable growth.